Refunds & Returns Policy

Last updated: 14 September 2026

We want you to enjoy every Sippin’ Goose order. If something isn’t right, please contact us at contact@sippingoose.com so we can help.

This policy applies to cold brew bags, drinks and other products purchased directly from Sippin’ Goose, including through our website.

1. Your Consumer Rights

Our products come with guarantees under Australian Consumer Law that cannot be excluded by this policy.

For a major problem, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we will provide an appropriate remedy within a reasonable time.

These rights also apply to discounted products.

2. Change of Mind

Because our cold brew and drinks are perishable, we do not accept change-of-mind returns or exchanges for these products. This includes ordering the wrong item or deciding you no longer want it.

This does not affect your rights if a product is faulty, unsafe or does not match its description.

3. Problems With Your Order

Please contact us promptly if your order arrives damaged, leaking, spoiled, incorrect or incomplete.

To help us investigate, please provide:

• Your order number or other proof of purchase
• A description of the problem
• Photos of the product and packaging, where possible
• Any relevant brew date or date marking on the label

Prompt contact helps us assess perishable products, but we do not impose a fixed reporting deadline that limits your statutory rights.

Do not consume a product you believe may be unsafe.

4. Returning Products

Please contact us before posting or bringing back a perishable product so we can arrange a suitable way to assess it.

Original packaging is not required to make a claim. If we confirm a product problem, we will reimburse reasonable return costs.

5. Storage and Handling

Please refrigerate your cold brew promptly after collection or delivery and follow the storage and consumption instructions supplied with it.

We do not offer refunds for deterioration caused by incorrect storage, handling or use after you receive the product. This does not exclude responsibility for a problem that already existed when it was supplied.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will accommodate your request where we can. If preparation or dispatch has already begun, we may be unable to accept a change-of-mind cancellation because the products are perishable.

If we cannot fulfil your order, we will offer an alternative for you to approve or refund the unavailable items and any associated delivery charges.

7. Missed Pickups or Deliveries

Please let us know as soon as possible if you cannot collect or receive your order as arranged.

We will try to organise another suitable time, subject to product freshness and availability. We cannot hold perishable products indefinitely.

Where we have fulfilled the agreed arrangements and a product becomes unusable solely because you missed collection or delivery, a refund or free replacement may not be available. This does not apply where the problem was caused by us.

8. Refund Processing

Refunds will be returned to your original payment method unless we agree otherwise with you.

We will process refunds promptly once the matter is resolved. Your bank or payment provider may take additional time to make the funds available.

9. Contact Us

For questions about an order, return or refund, please contact:

Sippin’ Goose
Townsville, Queensland, Australia
Email: contact@sippingoose.com