Terms & Conditions

Last updated: 14 September 2026

These Terms and Conditions apply to your use of the Sippin’ Goose website and purchases made through our online shop.

In these terms, “we”, “us” and “our” refer to Sippin’ Goose. Please read these terms before placing an order.

1. About Our Online Shop

Sippin’ Goose is based in Townsville, Queensland, Australia. Our online shop offers cold brew coffee and other products listed on our website.

These terms cover online product orders. Event hire and private bookings are subject to the booking terms provided with your quote or booking confirmation.

2. Product Information

We aim to provide accurate product descriptions, images, sizes and availability information.

As coffee is a natural product, flavour and appearance may vary slightly between batches. These variations do not change our obligation to supply products that are of acceptable quality and match their description.

Serving quantities are estimates and depend on your portion size and how you prepare the product. Please check each product’s description and label for ingredients, preparation and storage instructions.

3. Prices and Payments

All prices are shown in Australian dollars and include GST where applicable.

Any delivery fees or other applicable charges will be displayed before you complete your purchase. Payment is required at checkout using an available payment method.

We may update prices from time to time. Price changes do not affect orders we have already accepted.

Payments are processed by third-party payment providers. You must be authorised to use the payment method you provide.

4. Placing an Order

Please check your products, contact details and collection or delivery information before submitting your order.

After checkout, we will send an order acknowledgement. Your order is accepted when we confirm that we can fulfil it, including through a processing, ready-for-pickup or dispatch confirmation.

If an item is unavailable or we identify a material pricing or listing error before accepting your order, we will contact you. We will not charge an increased price or substitute a product without your agreement. If you do not wish to proceed, we will refund the affected order.

5. Pickup Orders

Available pickup locations, dates and times will be shown during ordering or confirmed directly with you.

As we operate a mobile coffee cart, pickup locations may vary. Please check your order confirmation and collect your order from the agreed location at the agreed time.

If you are running late or cannot attend, contact us as soon as possible. Alternative arrangements depend on our operating hours and the product’s remaining freshness.

If we need to change your pickup arrangements, we will contact you. If the alternative is unsuitable, you may cancel the affected order for a refund.

6. Delivery Orders

Delivery is available only where offered at checkout or agreed directly with us. Available areas, charges and delivery arrangements will be provided before you order.

Please supply an accurate address and ensure someone can receive and refrigerate perishable products promptly.

If delivery cannot be completed, we will contact you to discuss the next steps. Any additional delivery charge resulting from an incorrect address or missed agreed delivery must be reasonable and agreed with you beforehand.

If we cannot deliver as agreed, we will offer suitable alternative arrangements or a refund for the undelivered products and associated delivery charges.

7. Product Storage and Use

Our cold brew is perishable. Refrigerate it promptly after collection or delivery and follow the storage instructions and date markings supplied with your product.

Follow the preparation guidance provided, including dilution instructions where the product is a concentrate.

You are responsible for appropriate storage and handling after receiving your order. This does not affect your rights concerning products supplied with a fault or other problem.

8. Changes, Cancellations and Refunds

Please contact us promptly if you need to change or cancel your order.

Returns, refunds, cancellations and missed collections are covered by our Refunds and Returns Policy. Please read that policy alongside these terms.

9. Australian Consumer Law

Nothing in these terms excludes or limits any consumer guarantee, remedy or other right that cannot lawfully be excluded or limited.

We remain responsible for meeting our obligations under Australian Consumer Law, including supplying products that are safe, of acceptable quality and consistent with their description.

10. Website Use and Content

You must not use our website for unlawful activity, submit fraudulent orders, attempt unauthorised access or interfere with its operation.

Our branding, photographs, designs and written content belong to Sippin’ Goose or their respective owners. You may browse and share links to our website, but must obtain permission before reproducing our content for commercial use, except where permitted by law.

11. Personal Information

We handle personal information in accordance with our Privacy Policy, which explains how we collect, use and protect information when you visit our website, place an order or contact us.

12. Changes to These Terms

We may update these terms as our business or legal requirements change. The latest version will be published on this page.

The terms in place when you order will apply to that purchase. Later updates will not retrospectively change an existing order.

13. Governing Law

These terms are governed by the laws of Queensland and applicable Australian law. This does not limit any mandatory consumer protections or rights to bring a claim in another jurisdiction where the law allows.

14. Contact Us

If you have questions about these terms or your order, please contact:

Sippin’ Goose
Townsville, Queensland, Australia
Email: contact@sippingoose.com