Privacy Policy

Last updated: 1 August 2026

Sippin’ Goose respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, place an online order, make a purchase, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone number
• Order and purchase details
• Pickup date and time
• Payment and transaction information
• Information you provide when contacting us
• Website usage information, such as your IP address, browser type and pages visited

We only collect information that is reasonably necessary to operate our business, process orders and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil online orders
• Arrange and manage order pickups
• Process payments and provide receipts or order confirmations
• Contact you about your order
• Respond to enquiries and customer requests
• Improve our website, products and services
• Maintain website security and prevent fraud
• Send promotional communications where you have consented to receive them

We will not sell or trade your personal information.

3. Payments

Online payments are processed through third-party payment providers. Sippin’ Goose does not generally store your full credit or debit card details on our website.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

4. Third-Party Services

We may use third-party services to operate our website and business, including website hosting, online ordering, payment processing, analytics, email and marketing services.

These providers may have access to personal information where necessary to provide their services to us. We expect third-party providers to handle information securely and appropriately.

Some third-party providers may store or process information outside Australia.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use our website and improve our services.

We may use analytics and other website tools to collect information about website visits and interactions. This information may be collected in an aggregated or otherwise non-identifying form where possible.

You can adjust your browser settings to manage or disable cookies, although some website features may not function correctly as a result.

6. Marketing Communications

If you choose to subscribe to marketing communications from Sippin’ Goose, we may use your contact details to send you information about our products, offers, events and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

7. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no website or online service can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted online.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting any applicable legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing a request.

10. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review your enquiry and take reasonable steps to address any concerns.

Sippin’ Goose
Townsville, Queensland, Australia
Email: contact@sippingoose.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sippin’ Goose
Townsville, Queensland, Australia
Email: contact@sippingoose.com